Heather Plummer Senior Vice President, Michaels Management Services

Heather Plummer has more than 21 years of leadership experience in the property, asset and community management field. As Senior Vice President she currently has lead responsibility and oversight for all operations, facility, and community management and execution efforts within the Michaels Military Housing portfolio and third party clients.

 

She provides supervision for all transition, marketing, and leasing activities, and is responsible for communicating residential issues to team members to ensure consideration in design, construction, renovation, and maintenance activities. Under her leadership, Michaels Military Housing has achieved record occupancy to date at Fort Leavenworth, Macdill AFB, Andrews AFB and Fort Huachuca family housing. Ms. Plummer transitioned all communities to real Page software and implemented staff training, oversaw web server and web services for MMH and communities web sites. She also produces and oversees all monthly reporting and quarterly reporting in accordance with legal documents and requirements by partners.

Ms. Plummer’s operations and community management experiences includes a wide range of property types including military, student, mixed-used and governmentassisted housing where she provided oversight for innovative social services programming for residents. She first joined the Michaels organization in March 2002 as a community Manager, and then was promoted in July 2003 to a district Property Manager overseeing a portfolio of 14 communities, with more than 1,500 units. Her success led to her promotion to Senior Vice President as she was handpicked to lead all operations and community management activities for the Michaels Military Housing portfolio at Macdill AFB , Andrews AFB, Fort Leavenworth, Fort Benning, Fort Belvoir, Fort Huachuca, Yuma Proving Ground, Fort Irwin, Monterey Bay, Moffett Airfield, and Camp Parks.  

Under Ms. Plummer’s leadership Fort Huachuca and Fort Leavenworth have both earned Army project of the year awards. She directs budgets, marketing activities, staff hiring, training and online communications initiatives. She works closely with the President of Michaels Military Housing on business development opportunities. Ms. Plummer holds several industry designations, including the prestigious certified Property Manager designation from the institute of real estate Management. She is an active member of PHMA and ireM and participates in ongoing training activities with both organizations.